1. How long does it take to receive my order?
We strive to deliver all orders within 3-4 days. Please note that this timeframe is an estimate and actual delivery times may vary depending on location and other factors.
2. What is your return policy?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please contact us at melangepk82@gmail.com to start a return.
3. Can I exchange an item?
Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
4. What should I do if my order arrives damaged or defective?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
5. Do you offer free shipping?
We may offer free shipping promotions from time to time. Shipping fees, if applicable, will be clearly communicated at the time of checkout.
6. Can I return a sale or discounted item?
Unfortunately, we cannot accept returns on sale items or discounted items.
7. How long does it take to process a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank to process and post the refund as well.
8. What items are not eligible for return?
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for smart gadgets, electronics, hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
9. How do I contact customer service?
If you have any questions or need assistance, you can contact our customer service team at melangepk82@gmail.com. We are here to help!
10. Can I track my order?
Once your order is shipped, you will receive a confirmation email with an order number. You can use this order number to track the status of your shipment.